Customer Service Leadership Major (B.A.H.C.S.)

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Major code BS6418

Patton College of Education
Human and Consumer Sciences
McCracken Hall
Athens, OH 45701
Phone: 740.593.2880
Fax: 740.566.8111
www.ohio.edu/education/academic-programs/human-and-consumer-sciences/

Robin Ambrozy, contact person
ambrozy@ohio.edu

Program Overview

The Customer Service Leadership major leads to a Bachelor of Applied Human and Consumer Sciences. This is an online bachelor completion degree, appropriate for students who have earned an associate’s or technical degree and/or at least 60 semester hours at an accredited institution. This degree focuses on employer-to-customer and employee-to-employee relationships. The key customer service leadership concepts such as empathy, emotional intelligence, communication and awareness are applied in a variety of industries.

Admissions Information

For Freshman/First-Year Admission, Change of Program or External Transfer

No requirements beyond University admission requirements. This is a bachelor completion degree, so incoming students must have earned at least 60 semester hours at Ohio University or in transfer credits. T To obtain the documents necessary to change your major or externally transfer into the program you will need to speak with an eCampus Advisor based on students last name at the following link here.

Opportunities Upon Graduation

This degree can provide advancement opportunities in many different fields such as hospitality, retail, human services, law enforcement, utilities, nursing, health care administration, call centers and computer technology. Students have also used this degree as a stepping-stone into graduate programs.

Requirements

Universitywide Graduation Requirements

To complete this program, students must meet all Universitywide graduation requirements .

Department Level Requirements for Human and Consumer Sciences

The Department of Human and Consumer Sciences has no particular entry or graduation requirements beyond those of the College and the University. However, requirements differ considerably from program to program. Consult with your adviser to ensure proper fulfillment of those requirements.

Customer Service Leadership Major Core

Complete each of the following courses with a grade of C or better:

CONS 2500 - Families as Consumers in Global Communities Credit Hours: 3
CONS 3100 - Human Resources for Customer Service Leadership Professionals Credit Hours: 3
CONS 3450J - Writing in Human and Consumer Sciences Credit Hours: 3
CONS 3890 - Career Development for Service Professionals Credit Hours: 3
CONS 4915 - Internship: Customer Service Leadership Credit Hours: 3 - 12
(Complete Internship for 3 hours)
CONS 4953 - Workshop in Customer Experience Trends Credit Hours: 1 - 3
(Complete Workshop for 3 hours)

Diversity and Communication

Complete at least two courses from the following:

AAS 1060 - Introduction to African American Studies Credit Hours: 3
AAS 1100 - Introduction to African American Literature Credit Hours: 3
AAS 2100 - Slave Narrative and Freeman/Freewomen Fiction of the 18th and 19th Centuries Credit Hours: 3
COMS 1030 - Fundamentals of Public Speaking Credit Hours: 3
COMS 2050 - Techniques of Group Discussion Credit Hours: 3
COMS 2060 - Communication in Interpersonal Relationships Credit Hours: 3
COMS 4060 - Advanced Interpersonal Communication Credit Hours: 3
COMS 4100 - Cross-Cultural Communication Credit Hours: 3
COMS 4110 - Communicating with People with Disabilities Credit Hours: 3
COMS 4200 - Gender and Communication Credit Hours: 3
PSY 3440 - Psychology of Gender Credit Hours: 3
RFM 1100 - Fashion and Culture Credit Hours: 3
RHT 1200 - Food and Culture Credit Hours: 3
T3 4722 - Food and Culture of the Mediterranean Credit Hours: 3
WGSS 1000 - Introduction to Women’s, Gender, and Sexuality Studies Credit Hours: 3

Ethics

Complete at least one course from the following:

PHIL 1300 - Introduction to Ethics Credit Hours: 3
PHIL 2400 - Social and Political Philosophy Credit Hours: 3
PHIL 3350 - Environmental Ethics Credit Hours: 3
RFM 4800 - Strategic Retail Policy Credit Hours: 3

Leadership and Organization

Complete at least two courses from the following:

COMS 4050 - Meeting and Conference Planning Credit Hours: 3
MGT 2000 - Introduction to Management Credit Hours: 3
MKT 2020 - Marketing Principles Credit Hours: 3
OR
MKT 2400 - Introduction to Marketing Management Credit Hours: 3
RHT 3620 - Convention and Event Planning Credit Hours: 3
T3 4725 - Women and Leadership: Roles and Responsibilities Credit Hours: 3

Upper Level Electives

Complete at least 30 hours at the 3000-4000 level.